Terms and Conditions

Most orders are processed within 24–48 hours, subject to product availability.

CellResell ships within Canada and the continental United States using Canada Post, USPS, and other courier services.

Orders are generally dispatched within 2–3 business days of purchase, provided the ordered items are in stock.

Estimated delivery time is approximately 7–10 days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.

Customers are responsible for inspecting their purchases promptly upon delivery. Please follow these steps:

• Carefully open the package and inspect the product for physical or shipping damage.
• Report any visible shipping damage on the day of delivery whenever possible.
• Contact CellResell immediately if you discover damaged merchandise.
• Email clear photographs of the product and packaging to support@cellresell.ca .
• Retain the original product packaging in case it is required for inspection, a shipping claim, or a return shipment.

Customers are responsible for the proper use, handling, and operation of purchased devices, including compliance with applicable laws and regulations.

Any additional installation, setup, or configuration expenses, where applicable, are the responsibility of the purchaser unless otherwise agreed.

To the extent permitted by law, CellResell is not responsible for damages or claims resulting from improper use, unauthorized modifications, or misuse of purchased products.

Customers are responsible for confirming that a device meets their specific requirements before purchasing.

This includes compatibility with mobile carriers, network frequencies, regional requirements, and other applicable technical standards.

CellResell is not responsible for compatibility problems resulting from a customer's failure to verify requirements before purchase, except where required by law or where inaccurate information was provided by CellResell.

CellResell makes reasonable efforts to maintain accurate product information, including descriptions, specifications, photographs, and prices.

• Prices and product availability may change without prior notice.
• Product images may be representative and may not show the exact individual device supplied.
• Cosmetic condition may vary according to the product's stated grade or condition.
• Customers should review product models, specifications, and other details before placing an order.

If a customer orders an incorrect model, any applicable exchange or additional shipping costs will be communicated before processing, subject to our exchange policy and applicable law.

CellResell reserves the right to cancel an order for legitimate reasons, including product unavailability, pricing errors, suspected fraud, or operational issues.

If CellResell cancels an order before fulfillment, the customer will receive a refund of the amount paid for the cancelled order.

Flat-rate shipping may be available for eligible destinations within Canada and the continental United States.

Additional shipping charges may apply to remote destinations or locations where actual shipping costs exceed the quoted rate.

Customers will be contacted before any additional shipping charges are applied. If the customer does not agree to those charges, the order may be cancelled and the payment refunded in full.

CellResell strives to provide reliable products, professional service, and accurate information.

To the extent permitted by applicable law, CellResell and its employees are not liable for indirect or consequential losses resulting from product misuse, improper installation, or unauthorized modifications.

Nothing in these Terms and Conditions excludes or limits rights and remedies that cannot legally be excluded under applicable consumer protection laws.

CellResell may update these Terms and Conditions periodically to reflect changes in business operations, applicable laws, or customer policies.

Updates will be published on this page. Changes will not retroactively remove rights that customers have under applicable laws or existing agreements.